🧾 What’s in a ticket?
A ticket in RoadmapHero brings together everything you need to manage planning, alignment, and communication — all in one place.

🔝 Top bar

• Ticket type & title: Always visible at the top. Click the title to edit it anytime.

• Duplicate: Use the icon to clone the ticket. The origin is tracked automatically.

• Archive/Delete: Archive from the top-right menu. Once archived, you can permanently delete it if needed.

📅 Chronology
This section defines when and how the ticket moves forward.

• Start date: When work begins (editable from the ticket, backlog, timeline).

• Available date: When the ticket is expected to be done (used in roadmap & timeline).

• Pipelines: Steps your ticket follows (e.g. Discovery, Crafting, Dev...). You can define assignees and effort at each step.

🧭 Structure & context
Clarify the role and scope of your ticket.

• Hierarchy: Product > Block > Epic

• Labels: Add filters to organize your backlog

• Version: Create a version to track clear iterations of this ticket

• Dependencies: Link related tickets (blocking or blocked)

• User-friendly title: This is the title seen by stakeholders when you share your roadmap, priorities or changelog. Suggested by AI, and fully editable.

• Item purpose: Internal notes to give context or instructions to your team

• Owner: Person responsible for the ticket

📊 Priorities tab
Priorities define the impact of a ticket, and feed the HeroScore.

• Stakeholders: Set priorities for each stakeholder (Must, Should, Could, Nice)

• Objectives: Link to business goals and evaluate their impact

• Customers: Add by logo, segment, or profile — and define their importance

⚙️ Effort & Risks
Three factors that help calculate the HeroScore and assess feasibility:

• Confidence: How confident you are in delivering this ticket

• Effort to build: How much work is required

• Effort to maintain: Long-term cost of upkeep

📝 Content tab
Use structured templates to write your ticket clearly.
This content fuels the release note and helps everyone stay aligned.

🗓️ Project Timeline tab
Visualize the steps your ticket will go through.
Edit or reorder stages, assign owners, and estimate effort directly.

📢 Release Note tab

• Generated by AI based on your ticket’s content

• Editable anytime

• Automatically shared when your ticket reaches the chosen stage in your communication strategy